Frequently Asked Questions
Find answers to common questions about shopping on Shinbao
Browse our marketplace, add items to your cart, and proceed to checkout. You'll need to create an account or log in, provide shipping information, and complete payment. You'll receive an order confirmation email with all the details.
Once your order ships, you'll receive a tracking number via email. You can also log in to your account and view your order history to see tracking information and delivery status for all your orders.
Shipping times vary by location and shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. International orders may take 10-15 business days. Visit our shipping page for detailed information.
We accept returns within 30 days of delivery for most items. Products must be unused, in original packaging, and in resalable condition. Some items like personalized products or perishables may not be eligible for return. See our returns policy for complete details.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods. All transactions are encrypted and secure. We never store your full credit card information.
Yes, you'll need to create a free account to place orders. This allows you to track shipments, view order history, save addresses, and manage your profile. Creating an account is quick and only takes a minute.
Orders can be cancelled or modified within 24 hours of placement, as long as they haven't shipped yet. Contact our support team immediately if you need to make changes. Once an order ships, you'll need to follow the return process.
We're always looking for quality vendors. Visit our vendor application page to learn about requirements and submit your application. Our team reviews all applications and will contact you within 5-7 business days.
Each product page has a "Contact Vendor" button where you can send questions directly to the seller. You can also reach out to our customer support team for assistance with any product-related inquiries.
Once we receive and inspect your return, we'll process your refund within 3-5 business days. The refund will be issued to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the funds to appear in your account.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer. Check our shipping page for available countries.
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never share your data with third parties without your consent. Read our privacy policy to learn more about how we protect your information.